and Return Information
Exchanges, Returns or Refunds
If you are
dissatisfied with your purchase, please return your items for a
refund, minus shipping costs, within 14 days
accompanied with your receipt for a refund or exchange. You may
call us (307-534-5176 CELL) or email us (firstname.lastname@example.org).
materials that may have been damaged in transit, please keep all
packaging materials! The U.S Postal Service and UPS require
proof of packaging before honoring insurance claims. If needed,
you may want to keep dated photos as well, for extra proof.
items cannot be returned. If damaged in transit, proof of damage
must be supplied for a refund or replacement. Additional
shipping charges may apply.
depending on the size of the order, or the customers wishes, by
Postal Priority or UPS in that
order. In most cases, with Priority mail, we
use delivery confirmation and a tracking number. UPS
automatically uses tracking numbers. With breakable materials,
we also add insurance against loss or damage if the customer
wishes for insurance.
If you prefer another method of shipping, please let us
know. Overnight shipping or Next day air by USPS and by
USPS as well as FED EX is available. Call us and
we will secure the best possible rates for you.
Overseas shipping goes by First Class Mail. No tracking is
available once the package leaves U.S shores. However, a customs
number will provided to you for your information.
If you are returning an item that was purchased through a
credit card and not paypal, we will need to have your credit
card on file in case the item is lost in the mail. Your card
will not be charged unless we do not receive your return. All
purchases are refunded minus shipping costs.
try to ship within 24 -48 hours if everything is in stock. If an
order is placed on Friday, it will ship out on the following
If at any time you have a question, or we can do anything to
make your order as easy and enjoyable as possible, please don't
hesitate to ask us!