Shipping Info and Policies

Exchanges, Returns or Refunds 

   If you are dissatisfied with your purchase, please return your items for a refund, minus shipping costs, within 14 days  accompanied with your receipt
for a refund or exchange. You may call us (307-532-4642) or email us (info@rawhidestudios.com).
 

  For breakable materials that may have been damaged in transit, please keep all packaging materials! The U.S Postal Service and UPS require proof of
 packaging before honoring insurance claims. If needed, you may want to keep dated photos as well, for extra proof.

   Personalized items cannot be returned. If damaged in transit, proof of damage must be supplied for a refund or replacement. Additional shipping charges
 may apply.

 Shipping Policies  1004

   We ship, depending on the size of the order, or the customers wishes, by Postal Priority or UPS in that order. In most cases, with Priority mail, we use delivery
 confirmation and a tracking number. UPS automatically uses tracking numbers. With breakable materials, we also add insurance against loss or damage.
 If you prefer another method of shipping, please let us know. Overnight shipping or Next day air by USPS and by USPS as well as FED EX is available.
 Call us and we will secure the best possible rates for you.

   If you are returning an item, we will need to have your credit card on file in case the item is lost in the mail. Your card will not be charged unless we
do not receive your return,

 Shipping Times    We try to ship within 24 hours if everything is in stock. If an order is placed on Friday, it will ship out on the following Monday.
   If at any time you have a question, or we can do anything to make your order as easy and enjoyable as possible, please don't hesitate to ask us!

Rawhide Gifts and Gallery
1004 East P Street
Torrington,Wy 82240
307-534-5176